Austin Airport Arrivals (AUS)

Flight Arrivals at Austin Airport

Upon arrival at Austin Bergstrom International Airport (AUS), please make sure to retrieve your luggage from the Baggage Claim area on Level 1 of the terminal building.

In the case of missing baggage, passengers may contact their respective airlines. Passengers can also inquire from the Information Center (near the Baggage Claim section). Lost and Found Phone: +1 512-530-5678. If passengers leave a message, include your name, contact phone number, and a brief description of the lost item.

Wi-Fi at Austin Bergstrom International Airport

Passengers can use up to four hours of free Wi-Fi on Boingo at the airport. To connect, select Boingo Hotspot under the Wi-Fi options.

Transfer Services at Austin Bergstrom International Airport

Ground transportation services at Austin Bergstrom Airport include rental cars, taxis, rideshares, shuttle service, and public buses. The train station is located 15 kilometers from the facility in downtown Austin.

Passengers can plan their transfer options to avoid delays.

Rental Cars at Austin Bergstrom International Airport

Several rental car companies at Austin Bergstrom Airport are available on the ground level near the Baggage Claim area. From the Baggage Claim area, passengers will cross the street to reach the Parking Garage and take the elevators to Level 3. Look for the Rental Car signs in the area.

Rideshares at Austin Bergstrom International Airport

Rideshare passengers can reserve a vehicle through an app on their smartphone device. These services are on the ground level near the Baggage Claim area. Rideshare drivers pick up passengers at designated areas only.

Taxis at Austin Bergstrom International Airport

Passengers can hire a taxi from Austin Bergstrom Airport to downtown Texas for approximately $33.00. Drivers may pick up passengers at the taxi ranks outside the airport ground level of both terminals.

A one-way taxi ride from the airport to the Downtown MetroRail Station also costs approximately $33.00 each (including a $2.50 airport surcharge) for a travel time of about 15 minutes.

Airport taxis accept major credit cards. They operate 24 hours a day.

Buses at Austin Bergstrom International Airport

Airport Bus 20 from the airport to downtown Austin costs $1.25 for the 35-minute trip. Discounts apply to qualified passengers. It operates 24 hours a day.

Capital Metro Airport Bus runs from the facility to Downtown Metro Rail Station in Austin in 35 minutes for $1.75.

Passengers will take the bus from the Neon Guitar Bus Stop at Austin Bergstrom International Airport terminal grounds. More information about bus services at Austin Bergstrom Airport.

Trains at Austin Bergstrom International Airport

Trains are located 15 kilometers away at Downtown Austin MetroRail Station.

From the airport, the most convenient way is for passengers to taxi to Downtown MetroRail Station for approximately $33. The pick-up point is at the taxi ranks in front of the main terminal building.

Passengers at AUS can also take the Capital Metro Bus to Downtown MetroRail Station for 35 minutes at $1.75. Buses pick up passengers at the Neon Guitar Bus Stop at the terminal grounds. More details about train services local to Austin Bergstrom Airport.

Hotel Shuttles at Austin Bergstrom International Airport

Many hotels around Austin provide a hotel shuttle service. Passengers are advised to arrange for this service from their hotel in Austin. The pick-up area for hotel shuttles entering the airport is outside the Baggage Claim area. See a selection of hotels near Austin Bergstrom Airport.

Other Services at Austin Bergstrom International Airport

ATMs at Austin Bergstrom International Airport

There are banking and ATM services inside the airport building.

Currency Exchange at Austin Bergstrom International Airport

Currency exchange is available on Level 2 between the ticketing lobbies.

Nursing Stations at Austin Bergstrom International Airport

There is a Mamava nursing room located across from Gate 7.

Restrooms at Austin Bergstrom International Airport

Restrooms are located in the Ticketing Hall, the Departures Lounge, and Baggage Claim area.

Food and Beverages at Austin Bergstrom International Airport

Food and beverages shops are available throughout the airport facility.

Duty-Free Shopping at Austin Bergstrom International Airport

There are no duty-free shops in the terminal. Several stores sell local Texan handicrafts inside the facility.

Smoking at Austin Bergstrom International Airport

Smoking is not allowed inside the airport. Smoking areas are available outside the main entrance of the airport. Please follow smoking regulations at the facility.

Information Desk at Austin Bergstrom International Airport

Information Desks are located in the Baggage Claim. It assists taxi and shuttle services passengers. For General Information and Immediate Assistance, please call +1 512-530-2242. The service is available 24/7.

Ticketing Area at Austin Bergstrom International Airport

The ticketing counters are available from 3:00 am – 8:30 pm on the Upper Level of the terminal. It appears that the ticketing section accepts credit cards only. Passengers may arrange their ticketing needs early.

Business Center at Austin Bergstrom International Airport

Boingo internet kiosks are available near gates 5, 8, and 12 and in the Baggage Claim area next to the Visitor Center. PowerPort computer stations are on the concourse across from Gate 6 and between Gates 15 and 17.

Laptop Rentals at Austin Bergstrom International Airport

AUS also provides Internet access, laptop rentals, battery and cell phone chargers (most cell phone charger cords provided), USB ports for uploading files, downloading music. All major credit cards are accepted. Printing is free. For more details, please inquire at the Information Desk.

Phone Charging at Austin Bergstrom International Airport

There is wireless recharging of mobile devices available at new seating (each of the new 3-seat arrangements shares the USB power outputs & Duracell Powermat) near Gates 4, 17, 18, 21, 22, and 23.

Shoe Shine Service at Austin Bergstrom International Airport

Shoe Shine service is available across from Gate 13.

Massage Service at Austin Bergstrom International Airport

Chair massage is available across from Gate 13 under the stairway to the Mezzanine level.

Lounges at Austin Bergstrom International Airport

AA's Admirals Club (American & British Airways) and United & US Club are located near Gate 13.

Flower Shop at Austin Bergstrom International Airport

There is a flower shop at Concourse Level and in the Baggage Claim area near Carousel 2.

Pet Relief at Austin Bergstrom International Airport

Pet relief areas are available for service animals both before and after security.

Facilities for Disabled Passengers

Per the Americans with Disabilities Act (ADA), Austin Bergstrom International Airport has been designed to meet the needs of our diverse travel population. Passengers are advised to provide advance notice to their airline for further assistance. Travelers requiring immediate assistance call +1 512-530-2242.

Wheelchairs for Disabled Passengers at Austin Bergstrom International Airport

All airlines at Austin Bergstrom International Airport provide wheelchair service from curb to aircraft. Contact your airline to make arrangements for this service. The floors of the airport are level to facilitate wheelchair mobility. Accessible airport shuttles are available to assist passengers from On-Airport Parking to the terminal.